Legal

Terms & Conditions

Effective November 4, 2026

These Terms & Conditions ("Terms") govern the commercial cleaning services ("Services") provided by Clear-A-Way Solutions ("Clear-A-Way," "we," "us," or "our") to its clients ("Client," "you," or "your"). By requesting a quote, scheduling a walkthrough, or accepting a service proposal, you agree to these Terms. If a signed service agreement exists between you and Clear-A-Way, the signed agreement controls where it conflicts with these Terms.

1. Services

Clear-A-Way provides commercial cleaning services only, including recurring office cleaning, post-construction cleaning, one-time deep cleaning, and commercial move-in/move-out cleaning. The specific scope, frequency, and pricing of Services are set out in the written proposal or service agreement provided to you. Work outside that scope will be quoted separately before it is performed.

2. Estimates and Walkthroughs

Quotes are based on a walkthrough of the space or on information you provide. If the actual condition, size, or scope of the space differs materially from what was represented or observed, we may adjust the quote before beginning work and will notify you of the change. Estimates are valid for 30 days unless otherwise stated.

3. Scheduling and Access

You agree to provide safe and reasonable access to the premises at the scheduled service times, including any keys, access codes, alarm instructions, or escort requirements. If our crew cannot access the premises at the scheduled time through no fault of ours, the visit may be treated as a late cancellation under Section 4.

You are responsible for informing us of any hazards, restricted areas, security requirements, or special handling instructions before service begins.

4. Cancellations and Rescheduling

Please provide at least 24 hours' notice to cancel or reschedule a scheduled visit. Cancellations with less than 24 hours' notice, or visits where we are unable to access the premises, may be billed at up to 50% of the scheduled visit rate. Recurring service agreements may be cancelled by either party with 30 days' written notice unless the agreement states otherwise.

5. Pricing and Payment

Pricing is stated in your proposal or service agreement. Unless otherwise agreed in writing, invoices are due within 15 days of the invoice date. Past-due balances may be subject to a late fee of 1.5% per month (or the maximum permitted by law, if lower) and suspension of Services until the account is current. You are responsible for any reasonable costs of collection, including attorney's fees, on unpaid balances.

6. Supplies and Equipment

Unless otherwise agreed, Clear-A-Way provides its own cleaning supplies and equipment. Consumables stocked for your facility (such as paper products, soap, or trash liners) are billed separately if we are asked to supply them. If you require specific products to be used, you must provide them or approve them in writing in advance.

7. Satisfaction Guarantee

If any part of a completed service does not meet the agreed scope, notify us within 24 hours of the visit and we will return to correct the issue at no additional charge. Concerns reported after 24 hours will be addressed in good faith but may not qualify for a complimentary re-clean.

8. Insurance and Liability

Clear-A-Way maintains general liability insurance. Certificates of insurance are available on request. We take reasonable care with your property; however, we are not responsible for pre-existing damage, normal wear, items that are improperly secured or inherently fragile, or damage resulting from conditions we were not informed of. Any claim for damage must be reported to us within 48 hours of the service visit so that it can be documented and reviewed.

To the fullest extent permitted by law, Clear-A-Way's total liability arising from any service visit is limited to the amount paid for that visit, and we are not liable for indirect, incidental, or consequential damages, including lost business or lost profits.

9. Safety and Conduct

We reserve the right to decline or stop service where conditions are unsafe for our crew, including biohazards, structural hazards, or hostile conduct. Services do not include handling of hazardous materials, biohazard remediation, mold remediation, or pest control unless specifically agreed in writing.

10. Non-Solicitation

During the term of any service agreement and for 12 months after it ends, you agree not to directly hire or contract with any Clear-A-Way employee or crew member who serviced your facility, without our written consent.

11. Communications

By providing your phone number or email address, you agree that we may contact you about quotes, scheduling, invoices, and service updates by phone, email, or text message. Message and data rates may apply to text messages. You may opt out of text messages at any time by replying STOP. See our Privacy Policy for details on how we handle your information.

12. Website Use

The content on clearawaysolutions.com is provided for general information about our Services. We make reasonable efforts to keep it accurate but do not guarantee that it is complete or current. The Clear-A-Way name, logo, and site content are our property and may not be reproduced without permission.

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Any dispute arising under these Terms will be brought in the state or federal courts located in or serving the City of Fredericksburg, Virginia, and you consent to the jurisdiction of those courts.

14. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our Services after a change constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms can be directed to:

Clear-A-Way Solutions
Fredericksburg, Virginia
(540) 693-0243
info@clearawaysolutions.com